The process can take anywhere from 7 to 14 days in an area with existing Fibre infrastructure. Once your installation appointment has been scheduled, your physical installation should take between 2 to 4 hours depending on the complexity of the installation. As part of the fibre installation, an ONT (Otpical Network Terminal) will be installed inside your home. If your home already has an ONT installed, the process would usually take about a week. Link connect will keep you updated as the process moves along.

The first 30 metres of the installation from the boundary box to the house is paid by Link Connect. Additional meterage beyond the 30 metres is for your account.

Once the line has been provisioned and the installation is complete, Link Connect will personally deliver and install a free-to-use router in your home. We will set up the router, set passwords and make sure there are no issues on the line.

An ONT is the little black box on a wall inside your home with 4 green LED lights. If any of the lights are off there is an issue on the fibre line. Please contact us so we can check what the issue might be.

A single user with a couple of devices can stream with a 10mbps line. If there are more than 4 devices online in the home we recommend a minimum 25mbps line.

60Mbps fibre connection is a reliable speed for up to 8 devices, suitable for a family of four. If there are gamers in the home, a faster line will be better.

Contact Link Connect for a free home survey, we will advise on the best option to suit your budget.

No, you will need to ensure that the Frogfoot ONT and router are powered by a battery backup.

Billing will commence once the installation is complete and the line is active. Payment is made upfront through debit order.

Turn the power off for 10 seconds then turn it back on. Please do not press the reset button.

Yes you can. If you need help simply contact us on 039 350 0200

If there is coverage in the location of the new house, then yes. If your subscription is still within the first 12 months there will be a substitution fee of R1500.00.

Please send us an email to request the package change.

We require 30 days’ notice if you are past the 12 month subscription period. Cancellation fees apply if cancelled within the first 12 months. Please contact us or send us an email.

The router must be returned to the Link Connect office, 972 Marine Drive, Shelly Beach. Failure to return the router will incur a charge of R599.

The Frogfoot devices must remain at the property. If removed, Frogfoot will recover R350 from the owner of the property.